Why might certain sections not be visible in your community?

The visibility of certain sections in a Salesforce community is determined by the community template selection and preferences. Each community template comes with its own set of features and configurations that dictate what content and sections are available, as well as who can see them.

For instance, a community might use a particular template designed for a specific purpose, such as customer service or engagement, which may not include certain sections that are part of other templates. Additionally, community preferences set by administrators can further refine visibility settings, allowing specific segments of users or groups to access certain features while excluding others. This is essential for tailoring the community experience to meet the needs of different user personas based on their roles, permissions, or interests.

Consequently, understanding the relationship between the community template and visibility is crucial for effective community management in Salesforce, making it a key point when addressing questions about section visibility.