Why are share groups necessary for Customer Community users?

Share groups are essential for Customer Community users primarily because they enhance record access capabilities in ways that are not natively allowed by the Customer Community License. This type of license is designed for customers or external users who need to access specific records while maintaining privacy and security. However, without share groups, these users may face limitations in terms of record sharing and access.

Share groups enable the customization of visibility and access to records beyond the standard security model. For example, they allow organizations to create groups of users that can share records among themselves, which is particularly useful in community settings where collaboration and information sharing are necessary.

This functionality directly addresses the limitations of the Customer Community License by providing a flexible means of expanding record access, facilitating better collaboration, and promoting engagement among community users. In scenarios where different groups require shared access to certain records, share groups allow for a more nuanced approach to data visibility, making them a vital tool for managing records in customer communities.