Salesforce Community Cloud Consultant Practice Exam

Which type of portal user does not count towards the limit of person account portal users?

1. Partner Community users

2. High Volume Customer Portal users

3. Customer Community Plus users

4. Customer Portal users

The correct answer is: High Volume Customer Portal users

High Volume Customer Portal users are unique because they do not count towards the limit of person account portal users. In Salesforce, person accounts are a hybrid of business accounts and contacts, and certain portal user types must be managed under different rules depending on their usage and scope within the system. High Volume Customer Portal users are designed to allow a large number of users to access the Salesforce environment effectively, particularly for businesses that require extensive customer interaction. They are typically used in scenarios where a company engages a vast customer base and needs to provide them with reliable support or resource access without being restricted by account limits that might apply to more traditional user roles. Other user types, such as Partner Community users, Customer Community Plus users, and Customer Portal users, typically have specific limits defined within Salesforce when it comes to how many can exist and what privileges they hold. These counts directly affect the system's licensing and management policies, and thus, they contribute to the total user limit. This distinction highlights the flexibility built into the High Volume Customer Portal user type, aimed at accommodating businesses with broad, engaging customer bases.