Salesforce Community Cloud Consultant Practice Exam

Which sharing features are available for Customer Community users?

1. Manual Sharing and Apex Sharing

2. Share Groups and Sharing Sets

3. Role Hierarchy and Sharing Rules

4. All available sharing features

The correct answer is: Share Groups and Sharing Sets

Customer Community users have access to specific sharing features designed to facilitate the secure sharing of data and enhance collaboration between users without compromising the integrity of sensitive information. One of the key mechanisms for managing data visibility for these users is through Sharing Sets and Share Groups. Sharing Sets allow organizations to define sharing rules based on the user’s profile and the related records. This means that community users can automatically access records that are associated with their account or other entities they are involved with, streamlining access to relevant information such as cases or custom objects. Sharing Sets are particularly beneficial in a community setting as they provide an efficient way to manage data visibility without needing extensive manual configurations. Share Groups, on the other hand, enable the sharing of data with a group of community users based on specific criteria. This functionality is ideal for organizations that wish to collaborate on projects or topics, as it allows for the distribution of relevant information to multiple users at once. In contrast, options like Manual Sharing and Apex Sharing are usually not applicable to Customer Community users. These sharing methods are more commonly utilized within Salesforce's internal users, reflecting a more complex sharing model not typically necessary or suitable for community environments. Hence, the combination of Share Groups and Sharing Sets is specifically designed to support the collaborative nature of