Salesforce Community Cloud Consultant Practice Exam

Which permission must be checked for Salesforce Knowledge to function properly within the community?

1. Enable feed tracking for Knowledge article types

2. Set up user feedback mechanisms

3. Limit access to editing articles

4. Develop new knowledge categories

The correct answer is: Enable feed tracking for Knowledge article types

For Salesforce Knowledge to function effectively within a community, it is essential to enable feed tracking for Knowledge article types. This permission allows the system to track changes and updates to knowledge articles, thereby enabling features like collaboration, commenting, and notifications based on interactions with those articles. By tracking these feeds, users within the community can see real-time updates and engage with the content more dynamically, enhancing the overall user experience. Setting up user feedback mechanisms, limiting access to editing articles, and developing new knowledge categories, while beneficial in their own right, do not directly impact the core functionality of Salesforce Knowledge within the community as significantly as enabling feed tracking. Each of these components may contribute to a well-rounded knowledge management strategy, but without the foundational capability to track and manage article interactions, the effectiveness of Knowledge as an integral part of the community diminishes.