Salesforce Community Cloud Consultant Practice Exam

Which of the following sharing features can grant record access to Employee Community Plus users?

1. Account Team Sharing

2. Apex Sharing

3. Case Team Sharing

4. Opportunity Team Sharing

The correct answer is: Account Team Sharing

The feature that grants record access to Employee Community Plus users is Account Team Sharing. This sharing model is designed to enhance collaboration by allowing groups of users to work together on specific accounts. When Account Teams are enabled, users—including those with Employee Community Plus licenses—can be added to an account team in order to gain access to particular account records. This aligns well with the needs of community users who may be involved in managing customer accounts or collaborating on account-related tasks. Account Team Sharing is particularly effective because it provides a way to customize access at the team level, facilitating a more streamlined approach to sharing without needing to create individual sharing rules for each user. It promotes collaboration while maintaining the necessary security and privacy controls around sensitive records. Other sharing models like Apex Sharing, Case Team Sharing, and Opportunity Team Sharing have their own use cases and are typically tied more closely to specific record types or scenarios, rather than the broad functionality offered by Account Team Sharing for community users.