Salesforce Community Cloud Consultant Practice Exam

Which objects support external org-wide defaults?

1. Accounts, Cases, Opportunities, Custom Objects

2. Opportunities, Contracts, Users, Reports

3. Accounts, Assets, Orders, Users

4. Accounts, Contracts, Contacts, Opportunities

The correct answer is: Accounts, Contracts, Contacts, Opportunities

External org-wide defaults (OWD) in Salesforce dictate the default level of access that users have to records they don’t own in the context of a Community or external sharing model. The correct answer identifies objects commonly used in Salesforce that can have these defaults established. Accounts, Contracts, Contacts, and Opportunities are all standard objects commonly associated with external sharing scenarios. Setting OWD for these objects is essential in a Community setting where organizations may need to control visibility and editing rights based on user roles and profiles. Contracts represent agreements that could involve external parties, meaning organizations must manage access tightly. Similarly, Contacts represent individuals related to Customer Accounts or Opportunities, making it crucial for organizations to control who sees this data, especially in a Community context. Opportunities, which track sales progress, must also have careful access settings to protect sensitive business information while ensuring collaboration among community members. By establishing external OWD settings for these objects, an organization ensures that only the appropriate users have access to sensitive data while maintaining a secure and collaborative environment. This capability is vital for preserving data integrity and privacy in a more open, external-facing community. The inclusion of these specific objects in the correct answer emphasizes their relevance in managing external sharing effectively.