Salesforce Community Cloud Consultant Practice Exam

Which licenses can be granted Super User access in Salesforce?

1. Salesforce Essentials and Professional licenses

2. Partner Community and Customer Community Plus licenses

3. Enterprise and Unlimited licenses

4. Any Salesforce license

The correct answer is: Partner Community and Customer Community Plus licenses

The correct choice, indicating that Partner Community and Customer Community Plus licenses can be granted Super User access, is based on specific criteria related to the functionalities offered by these licenses within the Salesforce ecosystem. Super User access is typically available for users who need a higher level of engagement and capability in a community, facilitating their roles as guides or leaders within the community. Partner Community and Customer Community Plus licenses support allowing such elevated permissions. These licenses come with features that not only enable users to interact with the community but also manage and moderate the community effectively, making the Super User role appropriate for these users. In contrast, other licenses such as Salesforce Essentials and Professional primarily focus on standard CRM functionalities, which do not support the extensive capabilities needed for a Super User role. Enterprise and Unlimited licenses, while they provide a broad array of functionalities and permissions within Salesforce, are not designed for Community access in the way that Partner Community or Customer Community Plus licenses are. Understanding the specifics of license capabilities in Salesforce helps identify the appropriate user roles and configurations necessary for effective community management.