Salesforce Community Cloud Consultant Practice Exam

Which feature is used to assist community members by tracking article performance and user interactions?

1. Moderation criteria

2. Reputation setup

3. Feed tracking for articles

4. Conversation threads

The correct answer is: Feed tracking for articles

The feature that assists community members by tracking article performance and user interactions is feed tracking for articles. By using this feature, community managers and administrators can monitor how articles are engaging users, including metrics such as views, likes, comments, and shares. This valuable data helps to determine which articles are most useful to community members and which may need updates or improvements based on user engagement. This tracking capability enables organizations to refine their content strategy, ensuring that the most impactful articles are highlighted and more effectively serve the community's needs. It ultimately supports the goal of enhancing user experience and knowledge sharing within the community. The other options, while relevant to community management in certain contexts, do not specifically focus on tracking article performance and user interaction in the same direct manner. Moderation criteria relate to the guidelines for monitoring content and behavior within the community rather than performance metrics. Reputation setup deals with how community members gain recognition and status based on their contributions, which is more about user engagement than tracking content performance. Conversation threads are important for community discussions but do not provide insights into article performance specifically.