Salesforce Community Cloud Consultant Practice Exam

Which feature allows external users to create cases for contacts in Salesforce?

1. Portal User Access

2. Chatter Questions

3. Portal Super User permission

4. Community Templates

The correct answer is: Portal Super User permission

The feature that allows external users to create cases for contacts in Salesforce is the Portal Super User permission. This permission is specifically designed to grant external users, such as customers or partners, elevated rights that enable them to perform certain actions, including the ability to create cases on behalf of contacts. When external users have the Portal Super User permission, they gain access to a broader set of features and functionalities within the Salesforce Community, which includes not just case creation but potentially other administrative tasks that help in managing their interactions with the organization. This capability is particularly beneficial for organizations that offer customer support or require their partners to engage with their cases directly within Salesforce. In contrast, while options like Portal User Access and Community Templates are related to user permissions and the structure of Community experiences, they do not specifically address the ability to create cases. Chatter Questions focuses more on social interaction within Chatter and does not facilitate direct case creation. Thus, the Portal Super User permission distinctly empowers external users with the necessary capabilities to create cases for contacts.