Salesforce Community Cloud Consultant Practice Exam

Which characteristic is NOT associated with High Volume Community users?

1. They can own accounts

2. Contacts enabled to access a community

3. External users with specific licenses

4. They only share records they own

The correct answer is: They can own accounts

High Volume Community users are typically external users who have limited functionality in Salesforce compared to internal users. One of the defining characteristics of these users is their license type, which allows them access to certain community features while limiting their ability to own records, such as accounts, opportunities, or other standard Salesforce objects. In Salesforce, High Volume Community users often operate under specific licenses designed for scalability, allowing organizations to engage with a large number of users without giving them full access to all Salesforce functionalities. This licensing model emphasizes collaboration and interaction but restricts ownership, meaning High Volume Community users cannot own accounts or significant records. The other features mentioned in the choices are standard aspects of High Volume Community user functionality. They can indeed be contacts enabled for community access, are classified as external users under specific licensing agreements, and can share records they own, but their ownership is limited in scope. Thus, the option that they can own accounts does not align with the limitations and characteristics of High Volume Community users, making it the correct answer in identifying what is NOT associated with them.