Salesforce Community Cloud Consultant Practice Exam

Which aspect of community functionality is affected by the "Portal Super User" permission?

1. User login credentials

2. Access to accounts and cases

3. Network configuration

4. Integration with external platforms

The correct answer is: Access to accounts and cases

The "Portal Super User" permission significantly impacts access to accounts and cases within Salesforce Communities. When a user is designated as a Portal Super User, they are granted elevated privileges that allow them to view and manage all cases and accounts related to their associated community. This includes the ability to see and interact with records that might otherwise be restricted or limited to specific users or roles within the community. This enhanced access is crucial for those who serve in roles that require oversight or management of multiple accounts and cases, such as support staff, system administrators, or team leads who need a comprehensive view of community interactions. With this permission, super users can also ensure that they can address issues more proactively, assist community members effectively, and provide better overall service within the portal. In contrast, aspects like user login credentials, network configuration, or integration with external platforms do not rely directly on the "Portal Super User" permission but rather pertain to other foundational settings and permissions within Salesforce. Thus, the impact of Portal Super User is specifically tied to the handling of accounts and cases, making it the correct focus of this question.