Salesforce Community Cloud Consultant Practice Exam

Which action is necessary to allow guest users to access certain features in the community?

1. Grant read and create permissions for the case object

2. Enable feed tracking

3. Add members to a profile

4. Remove guest access to data categories

The correct answer is: Grant read and create permissions for the case object

To allow guest users to access certain features in a Salesforce community, granting read and create permissions for the case object is essential. Guest users are typically limited in their access to the data and functionalities provided by Salesforce. By granting specific permissions, such as read and create for the case object, you enable these users to view and create cases directly within the community. This access is critical for features that involve customer service interactions, like submitting new cases or tracking existing ones. The other actions listed do not directly address permissions for guest users in a way that would enable them to interact meaningfully with community features. For example, enabling feed tracking relates more to how records are updated and displayed within the community rather than directly impacting guest user access. Similarly, adding members to a profile pertains to managing user access more broadly within the community rather than specifically for guest users, who do not require membership in the same sense. Removing guest access to data categories would restrict access rather than enhance it, which is contrary to the goal of allowing access to certain community features.