Salesforce Community Cloud Consultant Practice Exam

When should Customer Community Plus Licenses be used?

1. When users need access to Leads and Opportunities

2. When users need access to Reports and dashboards

3. When users need access to Campaigns and Events

4. When users need access to Cases exclusively

The correct answer is: When users need access to Reports and dashboards

Customer Community Plus Licenses are designed to meet the needs of users who require access to a broader range of functionalities within Salesforce, particularly those revolving around reporting and analytics. Users with this type of license can not only view reports and dashboards but also interact with the data to a certain extent, which is essential for making informed business decisions and gaining insights into performance metrics. While other types of licenses include more limited access, the Customer Community Plus License stands out by allowing users to create and manipulate reports and dashboards, granting them deeper visibility into their organization's data. This capability is particularly important for businesses that rely on data-driven strategies and need their community users to engage with metrics actively. The focus on access to reports and dashboards aligns with the essential functions that extend beyond basic case management or campaign participation, which other license types might cover. By enabling users to analyze trends and data through these tools, organizations can foster greater collaboration and decision-making within their community.