Salesforce Community Cloud Consultant Practice Exam

When managing topics in articles, what is one of the benefits?

1. You can only add one topic at a time

2. You can add or remove multiple topics quickly

3. Topics cannot be changed once added

4. Topics are restricted to a specific category

The correct answer is: You can add or remove multiple topics quickly

The benefit of being able to add or remove multiple topics quickly is crucial for efficient content management within Salesforce Community Cloud. This flexibility allows content managers to keep articles relevant and organized by ensuring they can associate multiple topics that accurately reflect the article's content without needing to handle each topic individually. This capability is especially beneficial when adapting to changes in user needs or when an article's focus evolves over time. With the ability to quickly manage topics, organizations can enhance user navigation and searchability, leading to improved user experience within the community. The option that suggests only adding one topic at a time limits the ease of managing content, which is not aligned with Salesforce's functionality designed to promote adaptability. Additionally, the idea that topics cannot be changed once added contradicts the platform's user-friendly nature that allows for ongoing adjustments. Lastly, suggesting that topics are restricted to a specific category could hinder flexibility in categorization and simplify the process of organizing various articles.