Salesforce Community Cloud Consultant Practice Exam

What type of access can users with Customer Community Plus Licenses get?

1. Basic access to their own cases only

2. Full access to all organization dashboards

3. Access to records across accounts

4. No access to shared records

The correct answer is: Access to records across accounts

Users with Customer Community Plus Licenses have expanded data visibility that allows them to access records across accounts. This type of access enables users to view and interact with records that are relevant to them, even if those records belong to different accounts within the same organization. This is particularly useful in scenarios where a customer may need to work with various cases, opportunities, or other records that span multiple accounts. The Customer Community Plus License is designed to support business scenarios where community users need more comprehensive access to facilitate collaboration and streamline processes. By allowing access across accounts, organizations can enhance customer engagement and provide better service. Other options describe more limited types of access. Basic access to their own cases only would restrict users to their personal records, full access to all organization dashboards would provide an overly broad range of insights beyond what is appropriate for a customer community user, and no access to shared records would limit users significantly, contradicting the expanded access intended for this license type. Thus, the correct answer is that users can access records across accounts, giving them the ability to navigate and engage with a wider range of data as needed.