Salesforce Community Cloud Consultant Practice Exam

What sharing features can Customer Community Plus users utilize?

1. Only Apex Sharing and Role Hierarchy

2. Manual Sharing and Role Hierarchy only

3. Apex Sharing, Role Hierarchy, and Sharing Rules

4. Sharing Sets and Case Team Sharing

The correct answer is: Apex Sharing, Role Hierarchy, and Sharing Rules

Customer Community Plus users have the ability to leverage a range of sharing features designed to enhance collaboration and data access within the Salesforce Community Cloud. The correct answer emphasizes the inclusive set of sharing tools that these users can utilize. Apex Sharing allows for programmatic control over record sharing in Salesforce. This flexibility is particularly beneficial for custom applications or instances where automated processes dictate sharing behavior. Role Hierarchy further enables structured access, allowing users to view records owned by subordinates within the organizational hierarchy, ensuring that managers can access information relevant to their team members. Sharing Rules provide a mechanism for administrators to grant broader access based on criteria or ownership, enabling organizations to set sharing practices that reflect business requirements. This feature is crucial in a community context, where users often need access to records that they do not own but are related to their interactions or roles. While Sharing Sets and Case Team Sharing are essential sharing features for other community users, they do not apply to Customer Community Plus users. Instead, the combination of Apex Sharing, Role Hierarchy, and Sharing Rules offers a comprehensive suite, enabling these users to effectively manage data visibility and access, ultimately fostering a collaborative community environment.