Salesforce Community Cloud Consultant Practice Exam

What restricts external users from modifying certain case details?

1. Role-based permissions

2. Limitations set in Community Management

3. Their license type

4. Built-in Salesforce security measures

The correct answer is: Their license type

The restriction on external users modifying certain case details primarily stems from their license type. In Salesforce, different types of licenses come with predefined permissions that determine what users can and cannot do. External users, such as customers or partners accessing a community, often have licenses that provide limited capabilities compared to internal users. These limitations ensure that sensitive information is only accessible to authorized personnel, maintaining data security and integrity within the organization. While role-based permissions, community management settings, and built-in security measures can also affect user access and capabilities, they are generally layered on top of the foundational permissions established by the user’s license. Understanding that the license type dictates the fundamental level of access helps clarify why external users may face restrictions when it comes to modifying case details.