Salesforce Community Cloud Consultant Practice Exam

What objects are exclusively supported by the Napili template?

1. Cases and Contacts

2. Invoices and Quotes

3. Recommendations and Reputation

4. Tasks and Events

The correct answer is: Recommendations and Reputation

The Napili template in Salesforce is specifically designed to provide a customer-centric experience, emphasizing community engagement and self-service. One of its primary features is the ability to showcase user-generated content and feedback, which includes Recommendations and Reputation. Recommendations allow users to suggest articles, products, or services to other community members, enhancing the collaborative and supportive environment of the community. Meanwhile, Reputation tracks user contributions and interactions, fostering a sense of community involvement and recognition. This is particularly effective in creating a vibrant ecosystem where users feel valued and are encouraged to share their insights. The other options focus on objects that are related to service and transactional processes, such as Cases, Invoices, and Tasks, which do not leverage the collaborative and engagement aspects the Napili template emphasizes. Thus, the combination of Recommendations and Reputation aligns perfectly with the goal of promoting community interactions, making it the correct choice for the objects exclusively supported by the Napili template.