Salesforce Community Cloud Consultant Practice Exam

What kind of insights can be derived from Reports on Chatter Questions?

1. Statistics on community member engagement

2. Identifying the most active users in the community

3. Understanding the topics users ask questions about

4. Evaluating the performance of community moderators

The correct answer is: Understanding the topics users ask questions about

The selection highlights the ability of reports on Chatter Questions to provide insights into the specific topics that users are inquiring about. By analyzing the questions posed within the community, organizations can identify trends, common concerns, and areas of interest among users. This understanding plays a critical role in tailoring content, enhancing user experience, and even guiding community management strategies. When monitoring the questions asked, communities can determine which subjects are most pertinent to their members, offering valuable information for creating relevant resources, targeted training, or even driving product development. By focusing on user queries, the community can evolve in a way that addresses user needs and fosters a more engaging atmosphere. In contrast, other options may reflect relevant aspects of community dynamics but do not directly pertain to the specific insights gleaned from Chatter Questions. For instance, while statistics on engagement and identifying active users can provide useful information about community health and participation, they do not provide insights into the nature of inquiries being made. Likewise, evaluating moderators is more focused on governance and oversight rather than understanding the community's content needs or central concerns. Therefore, the correct choice aptly encapsulates how reports can inform organizations about user interests in a more targeted manner.