Salesforce Community Cloud Consultant Practice Exam

What is the purpose of the Convert External User Access Wizard?

1. It transfers records from one external user to another

2. It ensures no records are shared with external users

3. It creates external user accounts

4. It deactivates all external users

The correct answer is: It ensures no records are shared with external users

The correct answer pertains to the functionality aimed at managing access for external users in Salesforce. The Convert External User Access Wizard is specifically designed to help administrators ensure that external users do not have access to certain records or data when their roles or permissions change. This is critical in maintaining data security and ensuring compliance, especially in scenarios where user roles are adjusted or when external partnerships change. The wizard allows for a smooth transition in access rights, facilitating the removal or modification of permissions for external users as needed. This careful management helps prevent unauthorized access to sensitive data, thereby reinforcing data governance policies within the organization. The other options do not accurately capture the primary function of the wizard, which is focused on access management rather than transferring records, creating accounts, or deactivating users. While transferring records or creating accounts might seem related to user management, they do not align with the main role of maintaining proper access rights for existing external users.