Salesforce Community Cloud Consultant Practice Exam

What is required for setting up Web-to-Case in the (Napili) Template?

1. Define user interfaces

2. Add case object permissions

3. Enable Lightning Experience

4. Set up external data access

The correct answer is: Add case object permissions

Setting up Web-to-Case in the Napili template necessitates adding case object permissions to ensure that the community users can create cases through the web form. This functionality allows users to submit their issues or requests directly, which is a foundational feature of the Web-to-Case functionality in Salesforce. Without the appropriate permissions on the case object, users would be unable to submit cases even if the form is implemented, rendering the feature ineffective. The permissions must be carefully managed to ensure they align with the community's intended use and that users have a seamless experience when accessing support through the Web-to-Case feature. The other aspects mentioned, such as defining user interfaces, enabling Lightning Experience, or setting up external data access, are certainly important in their respective contexts but do not directly pertain to getting Web-to-Case operational within the Napili template environment.