Salesforce Community Cloud Consultant Practice Exam

What is necessary for community members to access Knowledge in Salesforce Communities?

1. Knowledge One permission

2. Salesforce1 mobile app subscription

3. Community Manager approval

4. A paid Salesforce license

The correct answer is: Knowledge One permission

To enable community members to access Knowledge in Salesforce Communities, Knowledge One permission is essential. This permission grants users the ability to view and interact with Knowledge articles within the community, making it possible to leverage the extensive database of articles designed to provide information, solutions, and guidance to users. The Knowledge One permission specifically allows community users to utilize features of Salesforce Knowledge, such as searching for articles, viewing them, and collaborating on content. Without this permission, even if other prerequisites like community membership are met, users would not be able to access the Knowledge base effectively. The other options, while they may have their importance in specific contexts, do not directly grant access to Knowledge articles in the community. For instance, while a Salesforce1 mobile app subscription might facilitate access to Salesforce features on mobile devices, it does not inherently provide access to Knowledge articles. Similarly, Community Manager approval is more about managing user roles and permissions within the community rather than specifically allowing access to Knowledge. Lastly, a paid Salesforce license is necessary for various types of Salesforce functionality, but having the specific Knowledge One permission is the key requirement for accessing Knowledge articles in a community setting.