Salesforce Community Cloud Consultant Practice Exam

What is an effect of analyzing the percentage of unanswered questions in a community?

1. Helps improve user engagement strategies

2. Shows the expertise level of the community members

3. Identifies the most popular community topics

4. Assesses the effectiveness of community moderators

The correct answer is: Helps improve user engagement strategies

Analyzing the percentage of unanswered questions in a community provides valuable insights that can significantly enhance user engagement strategies. A high percentage of unanswered questions may indicate that users are struggling to find help or that the community lacks active participation from knowledgeable members. By identifying these gaps, community managers can adapt their strategies to engage users more effectively, whether by encouraging experts to participate, implementing incentive programs to reward contributions, or providing additional training and resources for community members to improve their ability to answer questions. Ultimately, addressing these unanswered queries fosters a more interactive and responsive community, leading to higher user satisfaction and retention. While understanding the expertise level of community members or identifying popular topics can be beneficial in a wider context, the direct impact of examining unanswered questions is more closely aligned with improving overall user engagement. Similarly, while moderators play a role in community effectiveness, their assessment typically requires a different approach focused on responses and interactions rather than solely on unanswered questions.