Salesforce Community Cloud Consultant Practice Exam

What is a crucial step to take when creating initial content for a community?

1. Set up system alerts for changes

2. Seed the community with relevant content

3. Ensure all users are online

4. Delete outdated posts beforehand

The correct answer is: Seed the community with relevant content

Seeding the community with relevant content is a vital step when initiating a community because it establishes a foundation for engagement and interaction. When a community lacks content, new members may feel uncertain or reluctant to participate, as they may not see examples of discussion or resources. By providing valuable and pertinent content from the start, it encourages users to explore, interact, and contribute, fostering a sense of community. This content acts as a starting point that can help users understand the purpose of the community and the types of discussions or resources that are expected. In contrast, while setting up system alerts for changes could help in maintaining the community environment, it does not directly contribute to the initial engagement of members. Ensuring all users are online is impractical and does not foster community interaction, as community members will log in at different times. Deleting outdated posts might be necessary for ongoing maintenance but does not directly impact the immediate creation of an engaging and active environment for members. Thus, seeding the community with relevant content is pivotal for attracting users and promoting interaction right from the start.