Salesforce Community Cloud Consultant Practice Exam

What is a condition that grants High Volume Community Users access to records?

1. They must be members of a specific role hierarchy

2. They must own the record or have "Update" access on the associated account

3. They can only access records that have public settings

4. They must be assigned to a case team

The correct answer is: They must own the record or have "Update" access on the associated account

High Volume Community Users can access records based on ownership and permissions associated with related accounts. Specifically, if a user owns a record, they have inherent rights to access it. Additionally, if they have "Update" access on the accounts linked to those records, this permission extends their ability to view or modify those records. This approach aligns with Salesforce's broader data access paradigm, which focuses on ownership and role-based permissions to control who can view and interact with various records. This is particularly important for maintaining data security while enabling users with the necessary permissions to act on relevant information. Considering the other options, while role hierarchies can influence access, they are not a prerequisite for High Volume Community Users specifically. Public settings might allow access to certain records, but they do not encompass the full scope of permissions available to all High Volume Community Users. Lastly, being a member of a case team pertains primarily to case objects and does not broadly define record access for High Volume Community Users across the platform. Therefore, ownership and associated permissions are the key conditions for granting access, which substantiates why the chosen answer is valid.