Salesforce Community Cloud Consultant Practice Exam

What functionality does Super User Access primarily apply to?

1. Accounts and contacts

2. Documents and files

3. Cases, leads, custom objects, and opportunities

4. Reports and dashboards

The correct answer is: Cases, leads, custom objects, and opportunities

Super User Access primarily applies to the management and visibility of cases, leads, custom objects, and opportunities. This feature is designed to enable certain users, often referred to as "Super Users," to have elevated permissions and capabilities within a Salesforce Community or Experience Cloud site. These users can manage various processes, assist others with case management, and have insights into leads and opportunities that may be vital for customer support or sales activities. The designation of Super User Access allows these users to efficiently monitor and provide support, acting as intermediaries between regular users and Salesforce system admins. This capability is particularly valuable in ensuring that important customer interactions, inquiries, and opportunities are handled promptly, leveraging the role of Super Users to foster enhanced collaboration and productivity across teams. The other options, while they may involve user permissions or data management, do not specifically define the core functionality associated with Super User Access in the context of community and experience management. Therefore, the focus on cases, leads, custom objects, and opportunities aligns precisely with the functionality intended for Super Users.