Salesforce Community Cloud Consultant Practice Exam

What does Chatter Questions help promote in a community?

1. Increased file uploads

2. Community engagement

3. External user management

4. Internal data sharing

The correct answer is: Community engagement

Chatter Questions is a feature within Salesforce Communities designed to facilitate discussions, solicit feedback, and share knowledge among users. This functionality encourages active participation, allowing users to ask questions and receive answers from others in the community. As users engage with each other, they build a sense of belonging and rapport, which ultimately fosters a more vibrant and interactive community. By promoting discussions and collaboration, Chatter Questions directly contributes to community engagement. Increased engagement means that users are more likely to return to the community for assistance, advice, or simply to connect with others, enhancing the overall experience and usability of the community. The other options focus on different functionalities that, while important, do not directly relate to the main purpose of Chatter Questions, which is to stimulate engagement among community members.