Salesforce Community Cloud Consultant Practice Exam

What capabilities do delegated administrators have regarding external users?

1. View external user activity logs

2. Deactivate existing external users

3. Modify community settings

4. Restrict access to internal users

The correct answer is: Deactivate existing external users

Delegated administrators in Salesforce Community Cloud are granted specific permissions that allow them to manage external users effectively. One of their core capabilities is the ability to deactivate existing external users. This means that a delegated administrator can manage user access by disabling an external user account if they no longer need access to the community. This function is particularly important for organizations that require strict control over who has access to their community resources, ensuring that access is revoked promptly when it is no longer necessary. Having such control directly supports the governance and compliance needs of the organization. In the context of other capabilities, while delegated administrators can perform various actions related to user management, their ability to modify community-wide settings, view activity logs, or restrict access for internal users falls outside the specific permissions granted to them. This delineation of responsibilities helps maintain a clear hierarchy of user management within Salesforce, ensuring that sensitive configuration changes are typically reserved for higher-level administrators.