Salesforce Community Cloud Consultant Practice Exam

What are the phases involved in building a strong community?

1. Plan, Develop, Deploy, and Measure

2. Establish, Manage, Engage, and Measure

3. Design, Engage, Implement, and Review

4. Build, Communicate, Engage, and Evaluate

The correct answer is: Establish, Manage, Engage, and Measure

Building a strong community involves a comprehensive approach that includes establishing the community’s goals and structure, managing its operations, engaging with members to foster relationships, and measuring the effectiveness of community initiatives. The phase of establishing focuses on defining the community’s purpose and creating a foundation for how members will interact and connect. This sets the stage for the community's success. Once established, effective management is critical to ensure that the community runs smoothly, policies are in place, and members feel supported. Engagement is another vital phase; this involves actively interacting with members, providing valuable content, and encouraging participation. Strong engagement leads to a vibrant community where members feel connected and valued. Finally, measuring results enables the community leaders to assess what is working and what needs improvement, allowing for ongoing optimization of the community experience. This comprehensive approach highlighted in the answer aligns with best practices in community building, helping ensure sustainable growth and member satisfaction.