Salesforce Community Cloud Consultant Practice Exam

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How many parent navigational topics can be created in a Customer Service (Napili) community template?

  1. 10

  2. 15

  3. 25

  4. 30

The correct answer is: 25

In the Customer Service (Napili) community template, users can create up to 25 parent navigational topics. This limit allows for a structured and organized way to present information and resources for community users, ensuring they can easily find help and navigate through the community. The design of the Napili template emphasizes user experience by allowing administrators to set up a robust hierarchy of topics, which can direct users to relevant content, support articles, discussions, and other resources. By having a defined number of parent topics, it helps in maintaining clarity and not overwhelming community members with too many options. The other numbers presented in the choices do not align with the established guidelines for the Customer Service template, which is why they fall short of being the correct answer.

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