Salesforce Community Cloud Consultant Practice Exam

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How can one track the use of Chatter Questions in Salesforce?

Using standard Salesforce reports
By downloading Salesforce Chatter Dashboards from the AppExchange
Through community engagement tools
Only through manual tracking

The correct answer is: By downloading Salesforce Chatter Dashboards from the AppExchange

To track the use of Chatter Questions effectively within Salesforce, downloading Salesforce Chatter Dashboards from the AppExchange is a robust method. These dashboards are designed specifically to provide insights into Chatter usage, including the activity around Chatter Questions. They offer visual representations and analytics that help measure engagement and interaction within the community, making it easier to analyze trends, popular topics, and overall activity related to Chatter Questions. While standard Salesforce reports can provide some level of reporting on Chatter, they may not be tailored specifically for tracking Chatter Questions, thus making it less effective compared to dedicated dashboards. Community engagement tools may assist in promoting interaction but do not directly track or analyze the use of Chatter Questions specifically. Manual tracking can be arduous and prone to error, lacking the efficiency and automation that dashboards would provide. By utilizing Chatter Dashboards from the AppExchange, organizations can gain deeper insights and make data-driven decisions to enhance community engagement and support related to Chatter Questions.