Salesforce Community Cloud Consultant Practice Exam

How can an administrator boost user adoption of the community?

1. By allowing guest users to access Chatter content

2. By requiring all users to log in before access

3. By restricting access to certain features

4. By providing more complex navigation options

The correct answer is: By allowing guest users to access Chatter content

Allowing guest users to access Chatter content can significantly enhance user adoption of the community. By providing access to Chatter, even for those who are not logged in, users can engage with the community without facing the barrier of needing credentials. This open accessibility encourages exploration and interaction, allowing potential users to see the value of the community and the discussions happening within it. As guests become familiar with the community's offerings, they may be more inclined to create an account and participate actively, thereby increasing overall user adoption. In contrast, requiring all users to log in before access creates a hurdle that may deter individuals from exploring the community. Users who are unsure about the value may be less likely to take the first step of logging in. Additionally, restricting access to certain features might limit the user experience and slow down their engagement with the community, which could hinder adoption rather than promote it. Similarly, providing more complex navigation options might lead to confusion and frustration, which can also negatively impact user adoption. Simplified and open access, on the other hand, fosters a welcoming environment that encourages users to actively participate and explore.