Salesforce Community Cloud Consultant Practice Exam

Do Customer Community License users have roles?

1. Yes, they can use role-based sharing

2. No, they cannot take advantage of role-based sharing

3. Only for specific objects

4. No, but they can share records

The correct answer is: No, they cannot take advantage of role-based sharing

Customer Community License users do not have roles and therefore cannot take advantage of role-based sharing. This limitation is significant in understanding how access to records and data is managed within Salesforce Communities. Role-based sharing typically allows users to have visibility into records based on their assigned roles in the hierarchy. Since Customer Community users are not assigned roles, they rely on other sharing methods, such as sharing rules or manual sharing, rather than the role-based configuration. Other options suggest scenarios that imply either the presence of roles or specific conditions under which roles might be applied, which does not align with the actual functionality of Customer Community License users.