Salesforce Community Cloud Consultant Practice Exam

Can external users run reports in Salesforce?

1. Only internal users can run reports

2. External users with the right licenses and permissions can run reports

3. External users cannot run any reports

4. External users can run reports but only for their accounts

The correct answer is: External users with the right licenses and permissions can run reports

External users in Salesforce can indeed run reports if they have been granted the appropriate licenses and permissions. Salesforce provides a flexible permission model that allows administrators to define specific access levels for different user categories, including external users such as customers or partners engaging through Salesforce Communities. With the right configuration, external users can leverage reports to gain insights into the data that pertains to them, which enhances their experience and interaction with the platform. This capability not only supports external users in making data-driven decisions but also encourages self-service by allowing them to access vital information without having to go through internal staff. The other options present limitations that don't reflect the actual permissions available to external users. While some configurations may restrict certain functionalities based on business needs, the primary principle is that, with appropriate licensing and permissions, external users have the capability to run reports.