Salesforce Community Cloud Consultant Practice Exam

By default, can Customer Community License users see other users' information?

1. True, they can see all users' information

2. False, they can only see their own records

3. They can see limited user information

4. It depends on their permissions

The correct answer is: False, they can only see their own records

Customer Community License users have restricted visibility when it comes to seeing other users' information. By default, these users can only view their own records. This design is intentional, as it aims to maintain privacy and protect sensitive data within the community. In typical use cases, community users engage with content that is relevant to them, such as their own profiles, records, and contributions, without having access to the personal data of others. This ensures that community interactions are focused on collaboration and support without exposing users to unnecessary privacy risks. While additional permissions can modify data access settings, those would be outside of the default configuration. The default behavior for Customer Community License users is indeed to limit their visibility to only their own records, contributing to a more secure and user-friendly environment in the Salesforce Community platform.